Complaints & Compliments
PC Community Care fully supports any type of feedback from our clients, positive or negative and believes it should be a simple and easy process. It is part of the culture of the company to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide a better service. All complaints are dealt with properly and will be taken seriously.
Complaints procedure
In the event of a complaint, please contact us on 01903 755110. We must be notified of the complaint either by phone or writing. Both will be treated in complete confidence as far as possible within the restraint of law and regulations regarding serious complaint against a registered nurse and her practice, or other employee, in relation to vulnerable adults.
All complaints however minor, will be fully investigated. A response to the complaint will be made within 48 hours and any action to be taken will be made within 28 days.
Compliments
Any compliments received from clients or relatives will be fed back to staff as part of the overall reward and recognition ethos we uphold.
Policies and Procedures
The company operates to a set of policies and procedures written in accordance with the Commission for Social Care Inspection guidelines. These include policies on Quality Assurance, Confidentiality, Equal Opportunities and Anti-harassment, Health and Safety and protection of Vulnerable Adults (POVA). We also have clear, written Procedures on safeguarding our staff, patients, service users and their property and also how to deal with complaints and compliments.
